214 Terrace Avenue, First Floor, Hasbrouck Heights, NJ 07604, US

(201) 426-0358

WELCOME TO HASBROUCK HEIGHTS SURGERY CENTER, LLC

The Grievance Policy

THE GRIEVANCE POLICY

All patients have the right, without recrimination, to voice complaints regarding care received.  In response to a patient’s complaint or grievance, within 10 business days of the complaint there will be a written response from the Center.  If there is an unavoidable delay in this response, there will still be a written response within 10 days, which will include the reason for delay and a “reasonable” time frame in which the patient may expect the final response.      


CONTACT INFORMATION

Numbers of the offices where complaints may be lodged:

 

Hasbrouck Heights Surgery Center, LLC, Peter McGovern, MD Administrator  

214 Terrace Avenue, Hasbrouck Heights, NJ  07604 (201) 426-0358   


 New Jersey State Department of Health, PO Box 367, Trenton, NJ  07625-0367 

(609)292-9900  


State of New Jersey Office of the Ombudsman, PO Box 808 Trenton, NJ 08625-0852 (877)582-6995    


Bergen County Medicaid 201-368-4200 http://www.medicare.gov/Ombudsman/activities.asp.

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INSURANCE INFORMATION

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Physician Services

Physician services provided in the facility are not included in the facility charge

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Physicians who provide services in the facility may or may not participate with the same health benefits plans as the facility

The covered person should check with the physician arranging for the facility services to determine the health benefits plans in which the physician participates

The covered person should contact their carrier for further consultation on those costs.