The Grievance Policy
THE GRIEVANCE POLICY
All patients have the right, without recrimination, to voice complaints regarding care received. In response to a patient’s complaint or grievance, within 10 business days of the complaint there will be a written response from the Center. If there is an unavoidable delay in this response, there will still be a written response within 10 days, which will include the reason for delay and a “reasonable” time frame in which the patient may expect the final response.
CONTACT INFORMATION
Numbers of the offices where complaints may be lodged:
Hasbrouck Heights Surgery Center, LLC, Peter McGovern, MD Administrator
214 Terrace Avenue, Hasbrouck Heights, NJ 07604 (201) 426-0358
New Jersey State Department of Health, PO Box 367, Trenton, NJ 07625-0367
(609)292-9900
State of New Jersey Office of the Ombudsman, PO Box 808 Trenton, NJ 08625-0852 (877)582-6995
Bergen County Medicaid 201-368-4200 http://www.medicare.gov/Ombudsman/activities.asp.
INSURANCE INFORMATION
Physician Services
Physician services provided in the facility are not included in the facility charge
Physicians who provide services in the facility may or may not participate with the same health benefits plans as the facility
The covered person should check with the physician arranging for the facility services to determine the health benefits plans in which the physician participates
The covered person should contact their carrier for further consultation on those costs.